Exams 70-271 and 70-272: Microsoft Certified Desktop Support Technician Study Guide
Genre: eLearning
This two–in–one Study Guide was developed to meet the exacting requirements of today’s certification candidates.
This book provides:
In–depth coverage of all exam topics
Practical information on supporting users and troubleshooting applications
Hundreds of challenging review questions
Authoritative coverage of all exam objectives, including:
Exam 70–271:
Installing a Windows Desktop Operating System
Managing and Troubleshooting Access to Resources
Configuring and Troubleshooting Hardware Devices and Drivers
Configuring and Troubleshooting the Desktop and User Environments
Troubleshooting Network Protocols and Services
Exam 70–272:
Configuring and Troubleshooting Applications
Resolving Issues Related to Usability
Resolving Issues Related to Application Customization
Configuring and Troubleshooting Connectivity for Applications
Configuring Application Security
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