Microsoft Dynamics CRM 2011 Step by Step

Microsoft Dynamics CRM 2011 Step by Step
Publisher: Microsoft Press 2011 | 448 Pages | ISBN: 0735648905 | EPUB | 15.5 MB

The smart way to learn Microsoft Dynamics CRM 2011—one step at a time!
Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook®; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.
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